Your customers aren't getting any emails.
Every missed order confirmation is a support ticket, a refund request, or a lost customer. We trace the fault and fix it — usually within the same working day.
- Full diagnostic across all mail layers
- SMTP, Brevo, Mailgun, SendGrid setup
- SPF / DKIM / DMARC DNS records verified
- Test across Gmail, Outlook, Apple Mail
- Written handover — what was wrong & why
- 30 days of follow-up cover included
No fix? You pay nothing.
Fixed in three steps
No back-and-forth tickets. No waiting a week. We access your site securely, trace the fault layer by layer, and fix it.
You tell us what's broken
Fill in a short form — no technical knowledge needed. Tell us what your customers aren't receiving and when it started. We'll take it from there.
⏱ 5 minutesWe diagnose every layer
We work through your site methodically — WooCommerce settings, wp_mail(), your SMTP plugin, your delivery service, and your DNS records. We find the actual fault, not just the symptom.
⏱ Usually same dayFixed and tested end-to-end
We fix the root cause, configure everything correctly, and run real delivery tests across email providers. You get a written summary of what was wrong and what we changed.
⏱ Confirmed before we closeThe Brevo API key nobody knew had expired
A UK retail client came to us after customers stopped receiving order confirmations. WooCommerce showed a vague "Error sending test email" with no further detail. The fault wasn't in WooCommerce at all.
The previous developer had set up Brevo years earlier. When they left, no handover documentation was passed on — and the API key had since been revoked. WooCommerce had no way to surface this clearly.
"I had no idea Brevo was even involved. The previous developer just handed the site over and disappeared. Everything looks fixed now and the emails are landing perfectly."
— E-commerce store owner, LondonWhat's covered — and what isn't
We're specialists, not generalists. We fix WooCommerce email delivery problems. Here's exactly what that means.
We fix theseCovered
- ✓ SMTP plugin misconfiguration (WP Mail SMTP, Fluent SMTP, Easy WP SMTP)
- ✓ Brevo, Mailgun, SendGrid, Postmark API key failures
- ✓ SPF, DKIM, DMARC DNS record setup and verification
- ✓ WooCommerce email notification settings incorrectly disabled
- ✓ Emails sending but landing in spam
- ✓ Plugin conflicts blocking wp_mail()
- ✓ Hosting server blocking PHP mail — and the fix
- ✓ From address domain mismatch causing rejection
Outside our scopeNot covered
- ✕ Hacked or malware-infected sites (separate service required first)
- ✕ Outages caused by Brevo, Mailgun or other platforms being down
- ✕ Custom-coded email systems with no documentation
- ✕ Email marketing campaigns (Klaviyo, Mailchimp) — this is transactional email only
- ✕ Issues requiring a full site rebuild
Not sure if your issue is in scope? Send us a note — we'll tell you honestly before you pay anything.
No fix, no fee. Full stop.
If we can't fix your WooCommerce email issue, you pay absolutely nothing. We'll also tell you exactly what we found and why it's outside our scope — so you know where to go next.
- No payment taken upfront — only invoiced on successful fix
- Excludes issues outside the covered scope listed above
- 30 days of follow-up cover included with every fix
- If the same fault recurs within 30 days, we fix it again at no charge
Flat rates. No hourly surprises.
You know the cost before we start. All prices exclude VAT.
- Full diagnostic trace
- Root cause fix
- End-to-end delivery test
- Written handover summary
- 14 days follow-up cover
- Everything in Standard
- Same-day diagnosis & fix
- Priority queue — jump the line
- 30 days follow-up cover
- DNS record setup included
- Proactive email delivery monitoring
- Monthly send test across providers
- DNS health checks included
- Priority response on any issue
- Unlimited fixes during plan